Our stay started off great but ended horribly. We booked 2 rooms for 3 nights each. On the 3rd night—the most expensive and critical night of our stay—there were total noise disturbances. They were so severe I could not get any sleep. I contacted the front desk several times, but that did not help at all. The disturbances continued throughout the night. The front desk acted as if they would help or offer some type of accommodations, which they did not. I am a Titanium member and normally always have great experiences with this hotel chain. However, management totally ignored my complaints and concerns, which is totally unethical. Beware of the smiling faces. This establishment lies and deliberately ignores their supposedly valued customers. That was completely unacceptable.

So the Hotel itself is nice, rooms nice,staff also nice, but the shower is slippery. You need some kind of shower shoes. My wife fell and has a bruise on her head and nose. Luckily they have a ice machine so I got her some ice for her head.

Great hotel for the price. Good location, staff was friendly, and it was clean. Breakfast was just ok, but filling, no better and no worse than any other place. The first room I got assigned was next to the elevator and was extremely noisy through the wall, but staff moved me no problems. I did have to downsize from a king bed to two doubles which isn’t ideal for someone my height but I made it work. The only complaint would be the beds themselves. They were all very hard. But not enough of a complaint to bring my rating down. I would recommend. Side note: the water pressure in the shower was amazing.

Great location..staff was friendly. Beds were comfy and everything was cleanly. The breakfast is nice. Great choice ?

Took our kids on a mini vacation here, just 20 minutes from Woodstock, indoor pool, room with a Jacuzzi! The kids loved it! The breakfast they serve is also very good!

Rooms were clean and staff were friendly! We kept having issue with room keys and they were remade multiple times! We kept them away from our phones, but still didn’t want to work majority of the time! Breakfast was really great and they had a huge selection of items! 10/10 on breakfast ? pool was fairly warm and we got some good use out of that!

Nice accommodations. Excellent staff. An an AC issue and they resolved it immediately! Thanks!

Clean. Mostly friendly staff. Was worth the cost. Just wanted to add a shout out to the housekeeping and front staff for finding our lost item and holding it to be picked up. Refreshing to see such honesty these days. Thank you!

Absolutely the most disgusting place I’ve ever seen in my entire life. Honestly, I’m surprised this place is still in business. STAY AT YOUR OWN RISK!!!! Not only has the rooms not been actually cleaned and God only knows when with bugs in the floor nasty mold in the tub. The breakfast is absolutely a joke. If there was an option to rate what this nasty hotel should be rated it’d be more like a -10. We did not even stay or sleep in the bed. Honestly, I was a bit afraid to even look underneath the covers.

Was there on Business. Room was comfortable and clean. The in-room hot tub was nice as well. Beds were firm.